Terms of use
Last updated: 11 November 2026
people.uk is a free app made and run by volunteers. It is independent and is not a government service. By using it, you agree to these terms.
1. You send your own reports
The app writes a report for you. You choose whether to send it, and it goes from your own email account in your own name. You are responsible for what you send.
2. Use it honestly
Only report what is true, and only what you can hear from your home. Do not use the app to send false, abusive or harassing reports.
3. What we cannot promise
We work to keep the app and its email addresses right, but we cannot promise that:
- every address is correct or still in use
- anyone will read, reply to or act on your report
- the app will always be available or free from faults
We may change, pause or stop the app at any time.
4. How organisations respond is between you and them
Organisations decide how to deal with the reports you send. That includes limiting how you can contact them. We are not responsible for their decisions, and we cannot resolve them for you.
5. Not for emergencies
The app is not an emergency service and does not ask anyone to attend. If anyone is in danger, call 999.
6. Our responsibility to you
The app is free and provided as it is. As far as the law allows, we are not responsible for loss that results from using it or from being unable to use it. These terms do not take away any rights the law gives you.
7. Your details
Your details stay on your phone. Our privacy policy explains what the app does and does not collect.
8. Changes
We may update these terms. If the change matters, the app will tell you.
9. Law
These terms are governed by the law of England and Wales.
Contact
[email protected]. This is run by volunteers, so we aim to reply within a week.